SHIPPING & RETURNS
Shipping Policies
1. Shipping methods and costs
We offer various shipping options including [List of available shipping methods]. Shipping costs vary depending on shipping method, weight, delivery location and other factors. The exact shipping costs are calculated and displayed during the ordering process.
2. Delivery time
The delivery time varies depending on the shipping method and delivery location. We strive to process and ship orders as quickly as possible. The estimated delivery time is displayed during the ordering process. Please note that delivery time is only an estimate and may depend on various factors beyond our control.
3. Tracking of goods
We offer shipment tracking for many shipping methods. After your order has been shipped, you will receive a shipping confirmation with a tracking link that you can use to track the status of your delivery.
4. International deliveries
International deliveries may be subject to additional customs fees, taxes and duty rates determined by the destination country. These costs are the responsibility of the customer. Please note that we have no influence on these costs and cannot predict them. Customers are responsible for checking their country's customs regulations.
5. Returns and Exchanges
We accept returns and exchanges under certain conditions. Please read our Returns Policy for more information on returns, exchanges and refunds.
refund policy
1. Return period
Customers have the right to return goods within [number of days] days from receipt, provided they are in an unused and resalable condition and in the original packaging.
2. Exceptions
Some items may be non-returnable including:
Goods that have been specially made or personalized for the customer.
Perishable goods.
Items that have been sealed for health protection or hygiene reasons and whose seal has been broken after delivery.
Items that are no longer in their original packaging or whose packaging is damaged.
3. Return Procedure
To initiate a return, please contact our customer service team at [Contact Information]. Please include your order number and reason for return. Our customer service team will then provide you with further return instructions.
4. Return shipping costs
The cost of returning goods will be borne by the customer unless the return is due to an error on our part or a defective item.
5. Refund
After the returned items have been received and inspected by us, we will refund you the purchase price to the original payment method within [number of days] days. Please note that we do not refund shipping costs unless the return is due to an error on our part or a defective item.